The I Love You App — Acceptable Use Policy
Last updated: 2026-09-10
This policy says what you may and may not record on The I Love You App, what happens when someone breaks the rules, and how fast. It applies to every recording sent through the service.
1. What The I Love You App asks you to record
The I Love You App is deliberately narrow. You are shown one specific phrase — in English, "I love you" — and asked to say it. Recordings are capped at three seconds. There is no free-form messaging, no text, no images, no profile, no username, and no way to choose who hears you or to reply to a specific person.
That narrowness is the first line of content safety, not an afterthought. A three-second clip of an assigned phrase is a very small surface for abuse compared with open-ended voice chat.
2. What is not allowed
Do not record:
- Anything other than the phrase you were shown. This is the core rule. Once you are given words to say, saying anything materially different is itself a violation — we do not need to categorise it further.
- Sexual content, sexual solicitation, or content that sexualises minors in any way. The last of these we report rather than merely remove.
- Harassment, threats, or intimidation, whether aimed at the listener or at anyone else.
- Hate speech — slurs or attacks based on race, ethnicity, national origin, religion, disability, sex, gender identity, or sexual orientation.
- Content that is illegal where you are or where it may be heard, or that encourages or instructs others in serious harm, including self-harm.
- Other people's voices without their consent. Record yourself. Do not record someone else, a phone call, or a room without everyone in it knowing.
- Impersonation of a real person in a way intended to deceive.
- Advertising, spam, or solicitation, including phone numbers, handles, URLs, or any attempt to move a listener to another platform.
- Personal information — yours or anyone else's. Do not say full names, addresses, phone numbers, or account details. Remember that the person who hears you is a stranger.
3. What happens when something is reported
Every recording you receive has a report control. Reporting takes one tap.
There are two report reasons, and they are handled differently on purpose.
| You report | What happens |
|---|---|
| The recording said the wrong thing | The audio is transcribed automatically and checked. If it breaches this policy, the recording is marked and the sender receives a strike — within seconds, without waiting for a human. |
| The audio was unusable — silence, noise, a broken microphone | The recording is dropped and you are given a replacement connect. No strike is issued and no transcription is run. A bad microphone is not misconduct. |
Separating these matters: it means a hardware fault cannot get anyone banned, and it keeps the enforcement record meaningful.
Timing
- Automated review: seconds. Transcription and the policy check run as soon as a report is filed. There is no queue and no overnight batch.
- Deletion happens regardless of reports. A recording is deleted about four hours after it is played, about 48 hours after delivery if it is never played, and after seven days if it is never matched with anyone at all. Nothing is kept indefinitely, and no recording needs a report to expire.
- Serious illegal content is escalated to the relevant authorities, and in that narrow case the recording and its transcript are retained for as long as is needed rather than deleted on the schedule above.
4. Enforcement
The I Love You App uses a two-strike rule.
- First upheld report — a warning is recorded against your account.
- Second upheld report — your account is permanently suspended.
A suspension is anchored to your device, not only to your account, so it is not lifted by reinstalling the app or clearing its data.
We keep the transcript that caused a suspension so that the decision can be reviewed by a human afterwards. This is described in the Privacy Policy; it is the one piece of speech-derived data we retain without a fixed deletion date, and it exists specifically so that appeals are answerable.
Two things we would rather state than have you discover
- The automated check is blunt. It matches words against a list. It has no understanding of tone, quotation, reclaimed usage, or context, so false positives are expected — this is a known property of the system, not a rare accident. That is precisely why the appeal route below exists.
- Strikes do not currently expire. A warning stays on an account indefinitely, so a second flag much later still results in a permanent suspension. We consider this too harsh and intend to change it.
5. Appealing a decision
If you believe a warning or suspension is wrong, email support@theiloveyouapp.com.
- A human — not the automated system that issued it — reviews the appeal.
- We aim to respond within five business days.
- Include anything that helps us identify the decision: roughly when it happened, and what you actually said.
- If we got it wrong, we reverse the strike and restore the account. If the transcript shows the recording did breach this policy, we say so and explain which part.
There is currently no in-app appeal form; email is the route, and it is the only one. We would rather publish a working email address than an appeal button that does nothing.
6. Why there is no "block this user"
The I Love You App has no persistent identity between users. You cannot choose who you are matched with, you cannot reply to a specific person, you are never told who sent a recording, and the same pairing is not repeated. There is no stable "user" for a block to apply to, so blocking would have nothing to attach to.
Reporting is the mechanism the architecture supports, and unlike a block it acts on the sender's ability to use the service at all rather than only on your own view of it.
7. Changes
We will update this policy when the product changes. The date at the top is the last revision. Continuing to use The I Love You App after a change means accepting the revised version.
8. Contact
The I Love You App
support@theiloveyouapp.com