The I Love You App — Acceptable Use Policy

Last updated: 2026-10-09

This policy says what you may and may not record on The I Love You App, what happens when someone breaks the rules, and how fast. It applies to every recording sent through the service.

1. What The I Love You App asks you to record

The I Love You App is deliberately narrow. You are shown one specific phrase — in English, "I love you" — and asked to say it. Recordings are capped at three seconds. There is no free-form messaging, no text, no images, no profile, no username, and no way to choose who hears you or to reply to a specific person.

You must be 18 or older. The app asks you to confirm that, and to agree to this policy, before your first recording.

That narrowness is the first line of content safety, not an afterthought. A three-second clip of an assigned phrase is a very small surface for abuse compared with open-ended voice chat.

2. What is not allowed

Do not record:

• Anything other than the phrase you were shown. This is the core rule. Once you are given words to say, saying anything materially different is itself a violation, even when it is harmless. Section 4 says how it is treated.
• Sexual content, sexual solicitation, or content that sexualises minors in any way. The last of these we report rather than merely remove.
• Harassment, threats, or intimidation, whether aimed at the listener or at anyone else.
• Hate speech — slurs or attacks based on race, ethnicity, national origin, religion, disability, sex, gender identity, or sexual orientation.
• Content that is illegal where you are or where it may be heard, or that encourages or instructs others in serious harm, including self-harm.
• Other people's voices without their consent. Record yourself. Do not record someone else, a phone call, or a room without everyone in it knowing.
• Impersonation of a real person in a way intended to deceive.
• Advertising, spam, or solicitation, including phone numbers, handles, URLs, or any attempt to move a listener to another platform.
• Personal information — yours or anyone else's. Do not say full names, addresses, phone numbers, or account details. Remember that the person who hears you is a stranger.

3. What happens when something is reported

Every recording you receive has a report control. Reporting takes one tap.

There are two report reasons, and they are handled differently on purpose.

Separating these matters: it means a hardware fault cannot get anyone banned, and it keeps the enforcement record meaningful.

Timing

• Automated review: seconds. Transcription and the policy check run as soon as a report is filed. There is no queue and no overnight batch.
• Deletion happens regardless of reports. Every recording is deleted automatically about two days after it is recorded, and usually about four hours after it is played. No recording needs a report to expire. The one exception to this schedule is a recording kept because of a child safety concern (section 7).
• Serious illegal content is escalated to the relevant authorities.

4. Enforcement

An upheld report is treated as one of two kinds of breach.

Abuse — sexual, racial or religious abuse, including slurs — uses a two-strike rule:

1. First upheld report — a warning is recorded against your account.
2. Second upheld report — your account is permanently suspended.

Mentioning a religion, or love and relationships, is not abuse. Only abusive use counts.

Lesser breaches — such as saying something other than the phrase — never lead to a permanent suspension:

1. The first is a warning. The app tells you what happened and shows you what the automatic transcription heard, until you dismiss it.
2. Each one after that suspends your account for a time: 1 day, then 3, 9, 18, 30, 90, 180 and 360 days, and 360 days for any after that. The app shows when you can connect again.

Every 30 days without a lesser breach, counted from the end of your last suspension, takes one off the count, so a long clean stretch brings you back down the ladder. A suspension earned while another is running starts when that one ends.

For a temporary suspension we keep the reason it was upheld, not the recording's transcript, so that an appeal can be checked against it.

Both are recorded against your device as well as your account, and a suspension is anchored to your device, so neither is cleared by reinstalling the app, clearing its data or deleting your account.

We keep the transcript that caused a permanent suspension so that the decision can be reviewed afterwards. This is described in the Privacy Policy; it is the one piece of speech-derived data we retain without a fixed deletion date, and it exists specifically so that appeals are answerable.

Two things we would rather state than have you discover

• The automated check is blunt. It matches words against a list, and checks whether the phrase was said. It has no understanding of tone, quotation, reclaimed usage, or context, and speech-to-text can mishear, so false positives are expected — this is a known property of the system, not a rare accident. That is precisely why the appeal route below exists.
• Strikes for abuse do not expire. A warning stays on an account indefinitely, so a second one much later still results in a permanent suspension.

5. Appealing a decision

If you believe a warning or suspension is wrong, email support@theiloveyouapp.com.

• We look into it, using the record we keep for that decision.
• We aim to respond within five business days.
• Include anything that helps us identify the decision: roughly when it happened, and what you actually said.
• If we got it wrong, we reverse the strike and restore the account. If the transcript shows the recording did breach this policy, we say so and explain which part.

There is currently no in-app appeal form; email is the route, and it is the only one. We would rather publish a working email address than an appeal button that does nothing.

6. Why there is no "block this user"

The I Love You App has no persistent identity between users. You cannot choose who you are matched with, you cannot reply to a specific person, you are never told who sent a recording, and the same pairing is not repeated. There is no stable "user" for a block to apply to, so blocking would have nothing to attach to.

Reporting is the mechanism the architecture supports, and unlike a block it acts on the sender's ability to use the service at all rather than only on your own view of it.

7. Child safety standards

The I Love You App has zero tolerance for child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM), grooming, and any content that sexualises a minor.

• The I Love You App is for adults only. You must be 18 or older to use it, and the app asks you to confirm that before your first recording.
• The product is built to leave little room for contact with children. There is no text, no images, no profiles, no usernames, no direct messaging and no way to choose who hears you or to reply to a specific person. Each recording is a few seconds of an assigned phrase.
• How to report a child safety concern. In the app, open Settings and tap Contact support, or email support@theiloveyouapp.com directly. Both reach a person. The report control on each recording is checked automatically and is not read by a person, so use Contact support for anything involving a child.
• What we do. When we learn of CSAE or CSAM on The I Love You App, we remove the content, permanently suspend the account and device responsible, and report it to the National Center for Missing & Exploited Children (NCMEC) and other authorities as the law requires. When you tell us about a concern, we copy the recordings delivered to you that are still in the app, with the account and device that sent each one, and keep them until we have reviewed them, and for longer where the law requires.
• Child safety contact. Questions about these standards, from users or authorities, go to support@theiloveyouapp.com.

8. Changes

We will update this policy when the product changes. The date at the top is the last revision. Continuing to use The I Love You App after a change means accepting the revised version.

9. Contact

The I Love You App
support@theiloveyouapp.com